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FAQs
Customer Service
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Ordering and Payment
Shipping Information
Monogramming & Gift Packaging
Returns & Exchanges
Gift Certificates
Fabric Glossary
100% Guarantee
Privacy & Security
FAQs
Order Information
Returns/Exchanges/Refunds
Account Assistance
Fabric/Fit Inquires
Gift Certificates/Gift Services
Monogramming
Promotional Discounts and Rewards Certificates
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Terms of Use
FAQ's
We have listed our most frequently asked questions so that you may get a quick, immediate answer.
ORDER INFORMATION
How can I change or cancel my order?
How can I track my order?
Will I receive an order confirmation?
When will I receive my order?
How will my order be shipped?
What type of Payment do you accept?
Do I have to pay sales tax?
Can I phone/fax/mail an order?
RETURNS/EXCHANGES/REFUNDS
What is your return policy?
How do I return an item?
How do I return an item I received as a gift?
What is the Return Label?
ACCOUNT ASSISTANCE
How do I update my address or change my password?
How can I stop receiving duplicate catalogs?
How do I unsubscribe from your mailing list?
Forgot your password?
Why should I register?
Is your website a secured site?
Not receiving email confirmations?
FABRIC/FIT INQUIRIES
How do I determine what size will fit?
Question about a fabric?
GIFT CERTIFICATES/GIFT SERVICES
What is an E-Certificate?
How do I purchase an E-Certificate?
How do I purchase a Gift Certificate?
How do I redeem a Gift Certificate?
Do you offer gift packaging?
MONOGRAMMING
What items are available to monogram/personalize?
What styles are available?
What is the charge for monogramming/personalization?
PROMOTIONAL DISCOUNTS
How do I apply a promotional discount or a reward code?
For any question not listed or that requires further explanation, please feel free to
contact us
directly. We will be back in touch with you shortly.
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All Rights Reserved.
